Chatbots and ChinaĬhina already saw a few successful chatbots implementations. And over time, the bot will get smarter and smarter and learn to handle more sophisticated requests by itself. If it can’t, a customer service representative will take over. But if you are talking about customer service, having an open chat window might help a lot: customers are not constrained by the user interface you set for them.įor simple questions, the bot might be able to answer. If your client is merely trying to order flowers or pizza, a bot might not add a lot of value. Every day, you can review the requests from customers and enhance the answers to make them more exhaustive. Natural language processing (the ability of bots to understand what we say and turn it into machine-readable information) can be a great way for a bot to give me a quick answer.Īnother asset of bots is their evolving nature. I might be looking for a vegetarian restaurant in Beijing, which isn’t too expensive and open after 9 pm. However, if I am trying to find a restaurant, there might be a lot of parameters involved. A simple click is enough, no need to get into a long conversation which could create more problems than it will solve. Let’s say I want to top-up my phone: would it make sense to do so via a bot? Not really, as there is only one input here: the top-up amount. So you must set a clearly defined scope of expertise for your bot (the weather, restaurant listings in certain cities, etc.)īots don’t make sense if the diversity of inputs is very limited. You can’t expect a bot, as of today, to have “general intelligence” and hold an elaborate conversation. They can’t be carelessly thrown around to replace any existing User Interface.Īs we mentioned earlier, bots are working through decision trees, and their answers must be to a large extent pre-defined. The architecture above means that bots have significant limitations.
This way of functioning has substantial implications: it means a bot can only operate in a very narrow context where you took the time to pre-define the right answers to specific, expected questions. The bot isn’t going to get “creative” at any point. But at the end of the day, you can only tell the bot which patterns to recognize, and which answer to give for a particular pattern. They will use more advanced forms of artificial intelligence (deep learning / neural networks) to study the messages sent by a user. That is, most bots today work through decision trees. Most bots, including most Facebook Messenger bots, look much more like this: A network of neurons is enabling them to make decisions and give intelligent answers. We expect them to be able to carry a “normal” conversation (what we call “general intelligence), and we think of their “brains” like we think of ours. When we think of chat bots, we usually think of them as we think of humans. That’s the case for WTFIT (standing for: “What the fuck is that?”), which can recognize objects if you send it a picture. Other types of bots are utterly useless but are just here to showcase the possibilities behind A.I.
#Weathercat twitter how to#
And there is, of course, a Pokemon messenger bot enabling you to locate Pokemons and know how to defeat them. The new rule of the Internet: for any list of things on the Internet, there is a Pokemon version of it. The input and output are very standardized, so it’s easy for the bot to understand the question and provide a correct answer. Weather bots might be the most classic form of chat bots. Poncho the weathercat… tells you the weather The messenger bot of 1-800-flowers bot enables you to order flowers… through a very lengthy and unintuitive process. You can ask it about restaurants and bars in your surroundings. Sure is an equivalent of the “Food and drinks” capabilities of Siri. Let’s have a look at a few “famous” Facebook Messenger bots. A look toward the Westįacebook Messenger has been making a lot of fuss over its bots integration. There has been a huge controversy over “Bots as UI”: the ability to provide service to customers through Chat Bots.Ĭan you use Chat bots on WeChat? How do they work? What are some good examples of successful WeChat bots? Let’s look into it.
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